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Shipping Info

HOW LONG WILL MY ITEM TAKE TO ARRIVE?

The shipping time consists of two sections - 

  • Processing Time: Verification of order details, sourcing, quality checks and packaging. All orders are dispatched from manufacturer within 72 hours after the order is placed and the payment is received. 
  • Shipping Time: The time taken to arrive to destination after dispatch from our warehouses. 

We use a high security checkout procedure on our site to protect both the customer and Myveganshop. This extends our processing time to 3-5 days as we fully verify our customers and fulfill orders.

Following this your package will arrive between 10-20 business days depending on your geographic location and availability of stock.

USA & Canada
Standard Secured Shipping & Insurance takes 2 - 4 Weeks for delivery (IF YOUR ITEM IS IN STOCK)

AUSTRALIA & New Zealand
Standard Secured Shipping & Insurance takes 2 - 4 Weeks for delivery (IF YOUR ITEM IS IN STOCK)

U.K & EUROPE
Standard Secured Shipping & Insurance takes 2 - 6 Weeks for delivery (IF YOUR ITEM IS IN STOCK) 

Others Countries
Standard Secured Shipping & Insurance takes 2 - 6 Weeks for delivery (IF YOUR ITEM IS IN STOCK) 

 *Note: on purchase, the customer must accept that these delivery times are estimates only, based on the average data from 10,000+ Orders. Some orders may be faster, or slower depending on the location of recipient and the fulfillment centre used*

ORDER & TRACKING

When you place your order, you will receive a Purchase Confirmation email confirming your Order # and purchase details. You can cancel your order or make changes to your shipping information up to 5 days after purchase. Once this time has passed please expect item to be shipped as original order. 

Once your order has shipped, we will send you another Shipping Update email with your tracking number. To track your package, simply click on the link provided or here. Tracking information may not be available for the first couple of days after you receive your Shipping Update email. Several days may pass between package scans. We assure you that this is normal and will not affect your expected delivery date.

DELIVERY TIME

All orders are processed including QA process, testing and packing within 3-7 business days of the order being placed.

  • FREE Standard Shipping for all Orders
  • Most US-based orders are shipped directly from our warehouse within 24-72 hours for your convenience and maximum efficiency.
  •  Your time is invaluable, we won’t waste it.
  • For worldwide (non-US) customer. Your product will arrive within 2-4 weeks depending on your shipping address.

We do apologize that shipment delay may occur if the shipment requires Customs clearance or inspection, or transportation delay caused by courier service.

RETURNS & EXCHANGES

What is your cancellation policy?

You have 30 days to cancel your order and receive a refund after your purchase.

Please check refund amount here: https://myveganshop.store/policies/refund-policy

What is the return policy?

If your product is damaged or not in like new condition, please kindly email us with the subject line “Return: Damage or Defected item with your order #” along with a photograph so we can immediately look into sending you a new one.

The return policy will only apply to damaged items or products that have any manufacturing problems. We will not make any refunds or changes once the product has been successfully delivered in normal condition.

We do not refund shipping cost. Return shipping is to be paid by the Buyer.